Frequently Asked Questions

1. How do I place an order? To place an order, simply browse our website and add the desired items to your shopping cart. Proceed to checkout, where you will be prompted to enter your shipping and payment information. Once your order is confirmed, you will receive an email confirmation.

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment option at checkout.

3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your delivery on our website or the courier's website.

4. What is your return policy? We offer a hassle-free return policy. If you are not satisfied with your purchase for any reason, you can return the item(s) within [number] days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.

5. Do you ship internationally? Yes, we ship internationally to select countries. Shipping fees and delivery times may vary depending on the destination. Please refer to our Shipping & Delivery page for more information.

6. How can I contact customer support? You can contact our customer support team by emailing [Your Contact Email] or filling out the contact form on our website. We strive to respond to all inquiries within [number] hours.

7. Are your products cruelty-free? Yes, all of our products are cruelty-free and not tested on animals. We are committed to producing ethical and sustainable beauty products.

8. Can I modify or cancel my order after it has been placed? Once an order has been placed, it is processed immediately to ensure prompt delivery. Therefore, modifications or cancellations may not be possible. Please contact our customer support team as soon as possible if you need assistance with your order.

9. Are your products suitable for sensitive skin? Many of our products are formulated with gentle ingredients suitable for sensitive skin. However, we recommend patch testing new products before full use, especially if you have known sensitivities or allergies.

10. Do you offer wholesale or bulk pricing? Yes, we offer wholesale and bulk pricing for retailers and businesses. Please contact our sales team for more information on wholesale opportunities.